Frequently Asked Questions and Answers

Here you can find answers to the most commonly asked questions. If you cannot find the answer to your questions here, please don’t hesitate to contact us!

  • Why do I have to provide my address?
    • You must always start by providing your address so that we can be sure that you live in an area where we plan to build our network. By using your address, we can also determine the area to which you belong so that you’ll be referred to the correct website for your neighbourhood. Knowing your location also helps us to estimate the cost for connecting you to the network.
  • I can’t find my address, what should I do?
    • Our network is being built in Clinton, BC. If your address is in Clinton it should show up on our map. If it doesn't for some reason please contact us. You should also find an option to place a pin on your home in the map.
  • Can I use a smartphone or Ipad to show my interest?
    • Yes, of course! As long as you can reach the signup form.
  • What is a Champion?
    • Champions are local enthusiasts who are keen to bring fibre to their neighbourhood. Their role is to help socialize the idea of fibre within their communities. They try to drive awareness and get their neighbours to also express their interest online. In exchange for promoting the project we offer Champions a free installation. We also offer a free month of service for every 5 neighbours you get to sign up.
  • Can I change my signup?
    • If you need to change information after you signup please contact us and we can assist.
  • Can I submit multiple signups from the same address?
    • Only one signup per household/business is allowed.
  • Why do I have to accept COS Systems Inc’s Terms For User Registration when I register as a customer?
    • COS Systems Inc is providing the Service Zones solution and is responsible for the information gathered at this site. They provide the software ABC Communications is using to gauge interest in our new network.
  • When will I get service?
    • ABC Communications is hoping that if enough community interest is shown that we can break ground in Summer 2019 so that service can be offered before the end of this year. By signing up in advance you help ensure we keep on track.
  • I have ABC's fixed wireless service today, do I still need to sign up in advance?
    • Yes, while we know many of our fixed wireless customers will move to fibre we want to know that they are interested in the new service. We want as many signups as possible to justify the investment.
  • What would get installed at my home to receive fibre optic service?
    • ABC will be installing a Optical Network Terminal or ONT at your residence or business. That will require some cabling coming in from the pole outside. From there a standard wireless or wired router will be added to provide connectivity to the home.